Help in crisis, hope for life

We are a charity with community at its heart. We are dedicated to helping vulnerable individuals overcome personal crises, and the community at large build stronger bonds.

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The Vineyard Community
January 5th  2020

Continuing to provide Help in Crisis and Hope for Life – in these challenging times!


P/T VACANCY!!!  (16 hrs/wk, closing 7th Feb)



Covid-19 Tier 5 update


Help In Crisis

The Vineyard Community Centre will be staffed 9am to 4pm Monday to Friday, providing emergency assistance for people in crisis.  We will continue to host outreach advice work from our partners including Glass Door, SPEAR and St Mungos, as well as offering our own case work support. Showers, clothing, emergency food parcels etc will be available to individual callers. Please ring the gate bell, or telephone 020 8439 9735 for assistance. (This service now replaces our regular morning drop-in sessions.)


Richmond Food Bank

If you require a food parcel please telephone 020 8940 0274 and we can arrange a delivery.

Please Stay at Home! In line with the directions to prevent the spread of the virus we have suspended our community café and closed our charity shops. We urge all our supporters to observe this direction and please stay at home.
Food Bank donations for the food bank can be delivered to All Saints Church Hall in Hampton please phone 07516935655.


Donations for the charity shops: Please note that we cannot accept any donations for the charity shops at the moment.

Mark Palframan

Chief Executive


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Our story

How we help

Our services are available to anyone in the community who needs support. They include:

Find shelter, food and support.

Opening times: Mon-Fri. 9:30am-11:30am.

Please note. Due to Covid we regret that our services are limited and may involve queuing or appointments. We will endeavour to meet all priority needs during these difficult times and apologise that  ‘open house’ for all comers is not currently possible.

Get advice from our case workers and medical support from our community nurse.

Opening times:

Care and support: Monday-Friday 9:30am-11:30am

Nursing service: Monday and Wednesday 9.30-11:30.

Learn new skills in our Roots and Works of Love groups that can help you flourish in life with confidence or support you towards employment.

Please Note:  Our Roots programme is closed due to Covid and pending reopening to be announced.

Over 200 local front line care agencies refer to the Richmond Foodbank, part of the national Trussell Trust foodbanks. Due to Covid we are also operating a delivery service to the borough from our Hampton depot.

Opening times at the Vineyard: Monday and Thursday 12:30-16:30. From Oct 19th
Other times and drop-in distribution centres : see website


Donate and purchase used goods.

Re-Opening November tba:
Monday-Friday 10:00-16:00pm.
Lunch closure 1.15 to 2.15pm.

Please note: A second nearby shop will open in November. Watch this space!

Drop by for lunch or afternoon tea.

Re-opening November tba:
Monday-Thursday 12:30-16:30

Please note : Our cafe kitchen is being replaced and enlarged and we expect to reopen in Novemeber …to be announced! 

Enrol and learn both basic and expert sewing skills and earn an AQA accreditation.

Please contact
for future course dates.

Real stories

See how we have helped real people find shelter, support and guidance.

Start reading

Overcoming crisis

We have broad experience helping people tackle all manner of personal crises, including:

  • Addictions
  • Loneliness
  • Mental health problems
  • Homelessness
  • Financial issues

Talk to someone

Help us

There are dozens of ways you can help us, from running a fundraiser to volunteering on our site.

Get involved

Run a business?

Local businesses often lend us their time and raise money on our behalf. See how your organisation can help us.

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Why we exist

Richmond is known as an affluent borough but it’s also home to thousands of vulnerable people. We help these individuals in times of personal crisis and along the road to recovery. We also strengthen our community by widely engaging with local volunteer and corporate support to help us in this work.

Richmond in crisis

  • There were 3,985 rough sleepers in the capital at the end of 2019, a 26% increase on 2018
  • In the last quarter of 2019, 52 were recorded in Richmond, of which 27% were women. 23 were new rough sleepers

Source: Chain-reports

  • Richmond Foodbank has over 2,500 annual referrals from over 200 front-line care agencies
  • The average weekly income of people referred to foodbanks is just £50 after housing costs
  • Almost 20% of people had no income at all in the month before visiting
  • Almost three-quarters of people at foodbanks have a health condition
  • 22% of people at food banks are single parents – compared to 5% in the UK population

Source: The Trussel Trust Nov 2019

For an in depth review of social needs in the London borough of Richmond see the independent report:
On the Edge

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