Help in crisis, hope for life

We are a charity with community at its heart. We are dedicated to helping vulnerable individuals overcome personal crises, and the community at large build stronger bonds.


Join our team! We are recruiting:


P/T 20hrs/wk.  To manage all aspects of our foodbank operations in Richmond Borough, based at the Vineyard Community Centre:

Information pack.   Application form



Get help Help us Food Bank

Our foodbank delivery Operations during Covid restrictions


The Vineyard Community
April  2021

Continuing to provide Help in Crisis and Hope for Life – in these challenging times!


Help In Crisis

We continue to provide emergency assistance for people in crisis Monday to Friday between 9 and 11 – showers, food to take away and hot breakfasts as well as advice and support from our caseworker and partner agencies – including Glass Door, SPEAR and St Mungos.  We still have to restrict the numbers of those allowed into the building and those without accommodation are given priority. Contact us at or phone 020 8439 9735


Richmond Foodbank

As restrictions are easing we are limiting the number of home deliveries and we encourage people to return to their local Foodbanks. For those not able to get to a Foodbank , please telephone 020 – 8940 0274 and we can arrange a  delivery.



Castelnau Community Centre,
7 Stillingfleet Road

Barnes SW13 9AQ

Friday 9am to 11.15am



YMCA White House

45 The Avenue

Hampton TW12 3RN

Tuesday 9.30am to 12.30pm

Wednesday 2pm to 5pm



Bridgelink Community Centre,
Summerwood Road
Isleworth TW7 7QR

Tuesday 9.30am  to 11.30am

Thursday 9.30am to 11.30am



The Vineyard

Richmond TW10 6AQ

Monday 12.30pm to 4pm

Thursday 12.30pm to 4pm



Community Centre
Percy Rd
Twickenham TW2 6JL

Friday 9.30am to 12.30pm


For our current needs list please see:

Donate food


Cafe and charity shops

We are looking forward to reopening our community cafe soon. We just opened our two charity shops and are now open on Monday to Saturday from 10am to 4pm. Come and visit us!

New Pop-UP shop

21 Paradise Rd, Richmond TW9 1SA

In-house charity shop

The Vineyard, Richmond TW10 6AQ


Please bring  shop donations to our In-house shop ONLY. Many thanks for your support!


Works of Love

Continues with an on-line programme of activities but will be resuming the sessions at Dickson House shortly:


Mark Palframan
chief executive



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Our story

How we help

Our services are available to anyone in the community who needs support. They include:

Find shelter, food and support.

Opening times: Mon-Fri. 9:30am-11:30am.

Please note. Due to Covid we regret that our services are limited and may involve queuing or appointments. We will endeavour to meet all priority needs during these difficult times and apologise that  ‘open house’ for all comers is not currently possible.

Get advice from our case workers and medical support from our community nurse.

Opening times:

Care and support: Monday-Friday 9:30am-11:30am

Nursing service: Monday and Wednesday 9.30-11:30.

Learn new skills in our Roots and Works of Love groups that can help you flourish in life with confidence or support you towards employment.

Please Note:  Our Roots programme is closed due to Covid and pending reopening to be announced.

Over 200 local front line care agencies refer to the Richmond Foodbank, part of the national Trussell Trust foodbanks. Due to Covid we are also operating a delivery service to the borough from our Hampton depot.

Opening times at the Vineyard: Monday and Thursday 12:30-16:30. From Oct 19th
Other times and drop-in distribution centres : see website


Donate and purchase used goods.

Re-Opening November tba:
Monday-Friday 10:00-16:00pm.
Lunch closure 1.15 to 2.15pm.

Please note: A second nearby shop will open in November. Watch this space!

Drop by for lunch or afternoon tea.

Re-opening November tba:
Monday-Thursday 12:30-16:30

Please note : Our cafe kitchen is being replaced and enlarged and we expect to reopen in Novemeber …to be announced! 

Enrol and learn both basic and expert sewing skills and earn an AQA accreditation.

Please contact
for future course dates.

Real stories

See how we have helped real people find shelter, support and guidance.

Start reading

Overcoming crisis

We have broad experience helping people tackle all manner of personal crises, including:

  • Addictions
  • Loneliness
  • Mental health problems
  • Homelessness
  • Financial issues

Talk to someone

Help us

There are dozens of ways you can help us, from running a fundraiser to volunteering on our site.

Get involved

Run a business?

Local businesses often lend us their time and raise money on our behalf. See how your organisation can help us.

Take a look

Why we exist

Richmond is known as an affluent borough but it’s also home to thousands of vulnerable people. We help these individuals in times of personal crisis and along the road to recovery. We also strengthen our community by widely engaging with local volunteer and corporate support to help us in this work.

Richmond in crisis

  • There were 3,985 rough sleepers in the capital at the end of 2019, a 26% increase on 2018
  • In the last quarter of 2019, 52 were recorded in Richmond, of which 27% were women. 23 were new rough sleepers

Source: Chain-reports

  • Richmond Foodbank has over 2,500 annual referrals from over 200 front-line care agencies
  • The average weekly income of people referred to foodbanks is just £50 after housing costs
  • Almost 20% of people had no income at all in the month before visiting
  • Almost three-quarters of people at foodbanks have a health condition
  • 22% of people at food banks are single parents – compared to 5% in the UK population

Source: The Trussel Trust Nov 2019

For an in depth review of social needs in the London borough of Richmond see the independent report:
On the Edge

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