Help in crisis, hope for life
We are a charity with community at its heart. We are dedicated to helping vulnerable individuals overcome personal crises, and the community at large build stronger bonds.
Please note as of November 2022 we have redeveloped and expanded our services to meet the growing need in the borough as a result of the cost-of-living crisis (which we’ve seen in our already existing crisis services) in order to be able to support more families and individuals newly experiencing crisis who previously were in a stable position. You can read more about these changes in the new schedule below:
Join our team! We are recruiting:
How we help
Our services are available to anyone in the community who needs support. They include:
Find shelter, food and support.
Opening times: Mon-Fri. 9am-11am.
Get advice from our case workers and medical support from our community nurse.
Care and support: Monday-Friday 9am-11am
Nursing service: Monday and Wednesday 9am-11am
Donate and purchase used goods to our charity shop and new pop-up shop.
New Pop-up shop
21 Paradise Rd, Richmond TW9 1SA
Monday – Saturday: 10:00 – 16:00
In-house charity shop
The Vineyard, Richmond TW10 6AQ
Monday – Friday: 10:00 – 16:00
Please note we only accept donations at our in-house charity shop.
Why we exist
Richmond is known as an affluent borough but it’s also home to thousands of vulnerable people. We help these individuals in times of personal crisis and along the road to recovery. We also strengthen our community by widely engaging with local volunteer and corporate support to help us in this work.
Richmond in crisis
- There were 2,918 rough sleepers in Greater London in the second quarter of 2021. This was 13% more than the previous quarter. Over half of these people had mental health needs which weren’t being met.
- 18% of these were women.
- Richmond Foodbank has over 2,500 annual referrals from over 200 front-line care agencies
- The average weekly income of people referred to foodbanks is just £50 after housing costs
- Almost 20% of people had no income at all in the month before visiting
- Almost three-quarters of people at foodbanks have a health condition
- 22% of people at food banks are single parents – compared to 5% in the UK population
Source: The Trussel Trust Nov 2019