Help in crisis, hope for life

We are a charity with community at its heart. We are dedicated to helping vulnerable individuals overcome personal crises, and the community at large build stronger bonds.


Please note as of October 2023 we have redeveloped and expanded our services to meet the growing need in the borough as a result of the cost-of-living crisis (which we’ve seen in our already existing crisis services) in order to be able to support more families and individuals newly experiencing crisis who previously were in a stable position. You can read more about these changes in the new schedule HERE and below.


Join our team! We are recruiting:


Get help Help us Food Bank

How we help

Our services are available to anyone in the community who needs support. They include:

Find shelter, food and support.

Opening times: Mon-Fri. 9am-11am.


Get advice from our case workers and medical support from our community nurse.

Opening times:

Care and support: Monday-Thursday 9am-11am

Nursing service: Tuesday and Thursday 9am-11am

Over 200 local front line care agencies refer to the Richmond Foodbank, part of the national Trussell Trust foodbanks.

Opening times at the Vineyard: Monday and Thursday 12:30-16:30. 

Other times and drop-in distribution centres : see website


Donate and purchase used goods to our charity shop and new pop-up shop.

New Pop-up shop

21 Paradise Rd, Richmond TW9 1SA

Monday – Saturday: 10:00 – 16:00

In-house charity shop

The Vineyard, Richmond TW10 6AQ

Monday – Friday: 10:00 – 16:00


Please note we only accept donations at our in-house charity shop.

Real stories

See how we have helped real people find shelter, support and guidance.

Start reading

Overcoming crisis

We have broad experience helping people tackle all manner of personal crises, including:

  • Addictions
  • Loneliness
  • Mental health problems
  • Homelessness
  • Financial issues

Talk to someone

Help us

There are dozens of ways you can help us, from running a fundraiser to volunteering on our site.

Get involved

Run a business?

Local businesses often lend us their time and raise money on our behalf. See how your organisation can help us.

Take a look

Why we exist

Richmond is known as an affluent borough but it’s also home to thousands of vulnerable people. We help these individuals in times of personal crisis and along the road to recovery. We also strengthen our community by widely engaging with local volunteer and corporate support to help us in this work.

Richmond in crisis

  • There were 2,918 rough sleepers in Greater London in the second quarter of 2021. This was 13% more than the previous quarter. Over half of these people had mental health needs which weren’t being met.
  • 18% of these were women.

Source: Chain-reports

  • Richmond Foodbank has over 2,500 annual referrals from over 200 front-line care agencies
  • The average weekly income of people referred to foodbanks is just £50 after housing costs
  • Almost 20% of people had no income at all in the month before visiting
  • Almost three-quarters of people at foodbanks have a health condition
  • 22% of people at food banks are single parents – compared to 5% in the UK population

Source: The Trussel Trust Nov 2019

For an in depth review of social needs in the London borough of Richmond see the independent report:
On the Edge

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