Our crisis support centre is a place of refuge where we provide food, daytime shelter, clothing, shower facilities and use of postal and internet services. We also host a range of support agencies who offer advice on housing, benefits and health issues.
Some people stay for days, others for months but our aim is to get people back on the road to recovery as soon as possible.
It’s also a meeting place and a lot of people see this as the greatest value of the centre. Lonely and marginalised people can find friends, build supportive relationships and connect with their community.
The support centre in numbers
Average number of people we serve every morning
Duration of the average visit
Visits per year
Clothing requests we meet annually
Average number of free haircuts given each year
What we offer:
Food & drink
- Complimentary tea and coffee, toast and toppings
- Sandwiches provided by Pret-a-Manger
- Bread and pastries come from Richmond Hill Bakery, Gail’s, Wholefoods & others.
- Takeaway snacks and food donated by the felix Project and City Harvest
- A 50p cooked breakfast on Mondays and Wednesdays
Washing, shaving and toilets
- Shower facilities, with towels, soap and shaving toiletries
- Volunteer hairdressers are available
Clothing, underwear and cold weather support
- Complimentary clothes, underwear, and shoes/trainers when in stock
- Cold weather clothing
- High-quality seasonal sleeping bags
- Use of personal computers
- Complimentary internet access
- Free Wi-Fi
- Free postal address
- Free use of telephones for support purposes
The Richmond Foodbank operates from our centre on Mondays and Thursdays between 12:30 and 16:00. Other locations in the borough can be found here.
Because of our role in the community, many external agencies use us as an outreach hub. Richmond’s homeless agency SPEAR, the C.A.B., CGL (Richmond integrated Recovery Services for drug and alcohol), and visiting medical and mental health agencies all use our location to practice their services. Spectra also runs a monthly health outreach programme during the morning drop-in.
Winter Night Shelter
Winter is cruelest season for the homeless so we are the hub for a winter night shelter service every year between November and April. This includes an evening meal, breakfast and overnight accommodation at seven local churches including our own premises.
We offer this service as part of the Glass Door Winter Night Shelter Scheme. We also host case-working for Glass Door throughout the year and help them secure accommodation and tenancy support.
Case worker contacts:
Vineyard Community Centre
Our cafe and garden can be accessed at pavement level and we offer accessible WC facilities. Our charity shop is accessible via two steps from the main lower entranc